CG-CAHPS: Clinician and Group Consumer Assessment of Healthcare Providers and Systems
CG-CAHPS is the AHRQ-developed survey of patient experience with clinicians and group practices. Used in MIPS, MSSP / ACO REACH quality measurement, and many commercial value-based contracts.
What does CG-CAHPS measure?
CG-CAHPS asks patients about access to care, communication with their provider, office staff courtesy, and overall provider rating. Surveys are administered after a recent visit, typically by mail or web with phone follow-up. Multiple versions exist: adult primary care, child primary care, specialty care, and a Patient-Centered Medical Home supplement.
Where CG-CAHPS appears in payment
- MIPS — counts as a high-priority improvement activity when administered through a CMS-approved vendor.
- MSSP / ACO REACH — included in ACO quality scoring.
- Patient-Centered Medical Home recognition — NCQA requires CG-CAHPS data.
- Many commercial value-based contracts use CG-CAHPS as the patient experience metric.
Where Vizier fits
Vizier ingests CG-CAHPS results from your survey vendor (Press Ganey, NRC Health, SPH Analytics, etc.) and joins them to provider-level data — appointment access rates, no-show rates, after-hours availability — to surface the operational drivers of patient experience scores. Provider-level dashboards show which behaviors move the rating.