United Arab Emirates — DHA and DoH Analytics
Healthcare Analytics for UAE
DHA and DoH Reporting Requirements
The UAE healthcare sector operates under two primary regulatory authorities: the Dubai Health Authority (DHA) and the Department of Health Abu Dhabi (DoH). Vizier provides analytics for JAWDA quality indicators, Shafafiyah claims data, insurance analytics for Daman and Thiqa, and the UAE's value-based healthcare transition.
350K+
Medical tourists to Dubai annually
26
Mandatory JAWDA quality indicators
2
Primary health authorities (DHA, DoH)
2016
HAAD merged into DoH
Dubai Health Authority (DHA) Requirements
DHA Licensing Compliance Reporting
Dubai Health Authority requires licensed facilities to report operational and quality data through the DHA portal. Vizier structures your data for DHA reporting submissions, including facility utilization reports, workforce compliance data, and quality indicator submissions.
Dubai Health Tourism Analytics
Dubai attracted over 350,000 medical tourists in the most recent reporting period. DHA-licensed facilities serving international patients require tracking of patient origin, treatment category, average spend, and clinical outcomes for health tourism reporting. Vizier provides a dedicated medical tourism analytics module.
JAWDA Quality Indicator Program
JAWDA (Arabic for quality) is DHA's mandatory quality indicator program. 26 indicators are required for all DHA-licensed facilities. Vizier calculates all 26 JAWDA indicators, trends performance over time, and prepares the quarterly submission data.
Insurance Analytics — Daman and Thiqa
Daman (National Health Insurance Company) and Thiqa (the premium insurance program for UAE nationals) are the UAE's two largest health insurance programs. Vizier analyzes claims data from both programs to provide denial analytics, authorization rate tracking, and payer-level revenue performance.
JAWDA — 26 Mandatory Quality Indicators
All DHA-licensed healthcare facilities must submit quarterly JAWDA indicator data. Vizier calculates each indicator from your facility's clinical and administrative data exports and formats the output for DHA submission.
Patient Safety
- →Hospital-acquired infection rates (CLABSI, CAUTI, VAP, SSI)
- →Patient fall rate per 1,000 patient days
- →Medication error rate and severity classification
- →Pressure ulcer prevalence (hospital-acquired)
- →Retained foreign body after procedure
Clinical Effectiveness
- →C-section rate (target aligned with WHO recommendations)
- →30-day readmission rate by diagnosis
- →Mortality rate (in-hospital, adjusted by case mix)
- →Average length of stay by DRG
- →Discharge against medical advice (DAMA) rate
Efficiency and Access
- →Emergency department waiting time (triage to physician)
- →Bed occupancy rate
- →Operating theatre utilization rate
- →Outpatient appointment waiting time
- →Emergency to elective admission ratio
Patient Experience
- →Patient satisfaction survey response rate
- →Patient complaint resolution time
- →Net Promoter Score (where applicable)
Department of Health Abu Dhabi (DoH)
Shafafiyah Claims Portal Analytics
The Shafafiyah system is Abu Dhabi's electronic claims processing and adjudication platform managed by the Department of Health. Vizier analyzes Shafafiyah claims data exports to provide denial analysis, prior authorization tracking, and revenue cycle intelligence for facilities operating in Abu Dhabi.
HAAD Legacy Metrics
Health Authority Abu Dhabi (HAAD) was merged into the Department of Health (DoH) in 2016, but many facilities continue to track HAAD-era quality metrics. Vizier supports both legacy HAAD indicator formats and current DoH reporting requirements.
DoH Quality Reporting
The Department of Health Abu Dhabi requires facilities to report on a suite of quality and safety indicators. Vizier provides the analytics infrastructure for DoH quality submissions, including indicator calculation, trend analysis, and benchmarking against Abu Dhabi facility averages.
Value-Based Healthcare (VBH) Transition
Both DHA and DoH are advancing value-based healthcare programs that tie reimbursement to clinical outcomes rather than volume. Vizier provides the outcomes analytics infrastructure for UAE facilities participating in VBH programs, including:
- ✓Condition-based outcome measurement (e.g., total hip replacement outcomes, diabetes management outcomes)
- ✓Patient-reported outcome measures (PROMs) data aggregation
- ✓Cost per episode of care calculation
- ✓Provider-level value comparison across episodes
- ✓Readmission and complication rate by provider for bundled payment analysis
- ✓Patient risk stratification for population-based VBH contracting
Serving DHA and DoH licensed facilities.
Our team understands UAE regulatory requirements across both Dubai and Abu Dhabi.