United Arab Emirates — DHA and DoH Analytics
Healthcare Analytics for UAE
DHA and DoH Reporting Requirements
The UAE healthcare sector operates under two primary regulatory authorities: the Dubai Health Authority (DHA) and the Department of Health Abu Dhabi (DoH). Vizier provides a configurable intelligence layer for multi-facility clinical, operational and financial data. Dubai requirements (DHA and NABIDH) and Abu Dhabi requirements (DoH and Malaffi) are handled as distinct governance contexts, with payer data such as Daman or Thiqa analysed only where supplied and authorised.
350K+
Medical tourists to Dubai annually
2
Distinct emirate-level governance contexts
2
Primary health authorities (DHA, DoH)
1
Governed cross-facility intelligence layer
Dubai Health Authority (DHA) Requirements
DHA Licensing Compliance Reporting
Dubai Health Authority requires licensed facilities to report operational and quality data through the DHA portal. Vizier structures your data for DHA reporting submissions, including facility utilization reports, workforce compliance data, and quality indicator submissions.
Dubai Health Tourism Analytics
Dubai attracted over 350,000 medical tourists in the most recent reporting period. DHA-licensed facilities serving international patients require tracking of patient origin, treatment category, average spend, and clinical outcomes for health tourism reporting. Vizier provides a dedicated medical tourism analytics module.
JAWDA Quality Indicator Program
For applicable DHA quality measures, Vizier can be configured with governed definitions to analyse trends and prepare review-ready outputs. Indicator scope and submission format are confirmed during implementation; Vizier is not represented as an automatic regulatory filing service.
Insurance Analytics — Daman and Thiqa
Daman (National Health Insurance Company) and Thiqa (the premium insurance program for UAE nationals) are the UAE's two largest health insurance programs. Vizier analyzes claims data from both programs to provide denial analytics, authorization rate tracking, and payer-level revenue performance.
Governed Quality-Measure Analysis
Vizier can analyse agreed quality measures from authorised clinical and administrative data. Definitions, source fields, validation responsibilities and any submission format are established with the organisation during implementation.
Patient Safety
- →Hospital-acquired infection rates (CLABSI, CAUTI, VAP, SSI)
- →Patient fall rate per 1,000 patient days
- →Medication error rate and severity classification
- →Pressure ulcer prevalence (hospital-acquired)
- →Retained foreign body after procedure
Clinical Effectiveness
- →C-section rate (target aligned with WHO recommendations)
- →30-day readmission rate by diagnosis
- →Mortality rate (in-hospital, adjusted by case mix)
- →Average length of stay by DRG
- →Discharge against medical advice (DAMA) rate
Efficiency and Access
- →Emergency department waiting time (triage to physician)
- →Bed occupancy rate
- →Operating theatre utilization rate
- →Outpatient appointment waiting time
- →Emergency to elective admission ratio
Patient Experience
- →Patient satisfaction survey response rate
- →Patient complaint resolution time
- →Net Promoter Score (where applicable)
Department of Health Abu Dhabi (DoH)
Shafafiyah Claims Portal Analytics
The Shafafiyah system is Abu Dhabi's electronic claims processing and adjudication platform managed by the Department of Health. Vizier analyzes Shafafiyah claims data exports to provide denial analysis, prior authorization tracking, and revenue cycle intelligence for facilities operating in Abu Dhabi.
Department of Health – Abu Dhabi terminology
Current governance and reporting are described using Department of Health – Abu Dhabi (DoH) terminology. Historic HAAD labels can be mapped when they remain in source data, without presenting HAAD as the current regulator.
DoH Quality Reporting
The Department of Health Abu Dhabi requires facilities to report on a suite of quality and safety indicators. Vizier provides the analytics infrastructure for DoH quality submissions, including indicator calculation, trend analysis, and benchmarking against Abu Dhabi facility averages.
Value-Based Healthcare (VBH) Transition
Both DHA and DoH are advancing value-based healthcare programs that tie reimbursement to clinical outcomes rather than volume. Vizier provides the outcomes analytics infrastructure for UAE facilities participating in VBH programs, including:
- ✓Condition-based outcome measurement (e.g., total hip replacement outcomes, diabetes management outcomes)
- ✓Patient-reported outcome measures (PROMs) data aggregation
- ✓Cost per episode of care calculation
- ✓Provider-level value comparison across episodes
- ✓Readmission and complication rate by provider for bundled payment analysis
- ✓Patient risk stratification for population-based VBH contracting
Serving DHA and DoH licensed facilities.
Our team understands UAE regulatory requirements across both Dubai and Abu Dhabi.