The $180,000 No-Show Problem in Every 5-Provider Practice
The average ambulatory practice no-show rate is 23%. At a 5-provider practice seeing 20 patients each per day, that is 23 missed appointments every business day. At an average revenue of $180 per visit (blended payer mix), that is $4,140 in daily lost revenue — roughly $1M annually in missed appointments that are never recovered.
A 2% reduction in no-show rate (from 23% to 21%) translates to approximately $180K in additional annual revenue — not from new patients, but from the capacity you already have. Vizier identifies no-show patterns by day of week, time of day, appointment type, provider, insurance type, and patient demographics.
Monday morning appointments have the highest no-show rates (27–31%). New patient appointments have higher rates than established patient return visits. Medicaid patients no-show at higher rates than commercially insured patients — not because of engagement, but because of transportation barriers that predictive identification can address. Vizier segments all of this automatically.
Provider Utilization Below 85% Is Unscheduled Revenue
Industry benchmark for provider utilization is 85–90% of scheduled capacity. A provider operating at 75% utilization is effectively working a 30-hour week in a 40-hour slot — and the remaining 10 hours of unbilled capacity represents roughly $240–$320 per unutilized hour in lost collections.
Vizier tracks provider utilization by time block, day of week, and appointment type — and compares it against the 85–90% benchmark. When a provider consistently runs below benchmark on Tuesday afternoons, the schedule template needs adjustment, not the provider.
Average wait time of 24 minutes for established patients is the national benchmark — but that average masks significant variation. A provider whose patients wait 38 minutes on average has a patient satisfaction problem and a schedule template problem. Press Ganey data shows a strong negative correlation between wait times above 20 minutes and likelihood to recommend scores.
Operational Metrics From Check-In to Checkout
Operational Data Across Every Function
Find the Revenue in Your Existing Schedule
Upload a scheduling data export and see your no-show patterns, provider utilization gaps, and wait time distribution — in under 48 hours, without an analyst.